Refund policy
SIPPURA REFUND POLICY
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all Sippura products.
If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order, subject to the conditions below.
Eligibility for Refunds
To qualify for a refund:
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The refund request must be submitted within 30 days of delivery
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The product must be used as directed
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Proof of purchase is required (order number or email)
Non-Refundable Items
Refunds are not available for:
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Orders outside the 30-day window
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Free gifts or promotional items
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Shipping & handling fees
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Orders with incorrect shipping information provided by the customer
Refund Process
Once your refund request is approved:
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Refunds are issued to the original payment method
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Processing time: 5–10 business days depending on your bank or payment provider
We reserve the right to deny refunds in cases of suspected abuse, excessive refund requests, or misuse of the policy.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos, and we will make it right.
How to Request a Refund
To request a refund, please contact our support team:
Include:
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Order number
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Reason for request
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Photos if applicable
Our team typically responds within 24–48 hours.
Final Notes
SIPPURA reserves the right to update or modify this refund policy at any time. The policy in effect at the time of purchase will apply.
